Support center
How can we help?
Find a quick answer below, or reach the Textacy team by email, phone or the contact form.
Email us
The best way to reach us about your account or the app.
[email protected]Call us
Prefer to talk it through? Give us a call.
888-239-4425Report spam or abuse
Getting unwanted messages from a Textacy number? Email us the number, date and time, and we’ll look into it.
Report a numberFAQ
Common questions
Quick answers about numbers, messaging, calling and your account.
What is Textacy?
Textacy is a calling and texting app that gives you an additional phone number on the phone you already have. Use it for texts, picture messages and calls you’d rather keep separate from your personal number.
How much does Textacy cost?
Textacy is free to download on the App Store and Google Play. If anything inside the app has a cost, you’ll see the price in the app before you’re ever charged.
Can I pick my own number?
Yes. When you sign up you choose your number from the ones available, so you can find one you like.
Do the people I text need Textacy too?
No. Your Textacy number sends regular SMS and MMS messages, and your calls ring people’s normal phones. They’ll just see your Textacy number.
Does Textacy use my carrier’s minutes?
Textacy works over the internet, so calls and messages in the app use Wi-Fi or your mobile data rather than your carrier’s minutes and texts. Standard data rates from your carrier may apply.
Which phones does Textacy work on?
Textacy is available for iPhone (iOS 12.4 or later) on the App Store, and for Android phones on Google Play.
How do I block someone or delete a conversation?
Open the conversation and use the menu to block the number or delete the chat. Blocked numbers can’t text or call your Textacy number.
Can I call 911 with Textacy?
Textacy is not a replacement for your mobile carrier and should not be relied on for emergency calls. In an emergency, always dial 911 from your phone’s built-in dialer.
Contact
Send us a message
Tell us what’s going on and we’ll get back to you by email. If your question is about a specific conversation or call, include the phone number involved — but never send us your password.
Textacy
A product of Telecom CJV LLC
1605 Park St, Suite A
Castle Rock, CO 80109